Policy

Monchéri Nail Spa's Services Policy

The purpose of this policy is to advise you, our customer, as to the services that can be expected from our nail salon, and the steps and procedure that can be taken if you, the customer, are not satisfied with the services you receive from our nail salon.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO:

• •Anyone with open or infected wounds on the treatment area.
• •Anyone with a nail condition or in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• •Diabetes Client: Please inform our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
• •Rude, mean, or disrespectful people.

REFUNDS, RETURNS and EXCHANGES:

• •All services are non-refundable.
• •If your nails become scratched or mis-shaped, we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• •You must arrange an appointment to have your nails fixed within 7 days after your initial service. We will not offer any refund or credit note because you have simply changed your mind.
• •We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do, but you must tell us immediately what you are not satisfied with during the time you are getting your service done. We will not re-do your service at no cost if our technician has already confirmed and cleared the result with you during the service.